Return & Refund Policy
At Iron Mile Parts, we want our customers to feel confident when ordering from us. Because commercial truck parts can vary depending on vehicle configuration, manufacturer, and application, we strongly recommend verifying fitment before placing an order.
This Return & Refund Policy explains the requirements for returning products purchased through ironmileparts.com.
1. 30-Day Returns
Eligible products may be returned within 30 days of delivery for a refund, subject to the requirements of this policy.
To qualify for a standard return, the product must generally:
- Be unused and uninstalled.
- Be in its original condition.
- Include original packaging, accessories, hardware, manuals, and documentation when applicable.
- Not show signs of installation, use, modification, or damage.
- Be eligible for return under any applicable manufacturer or supplier requirements.
Products that have been installed, used, modified, or damaged after delivery may not qualify for a standard return.
2. Return Authorization
Please contact Iron Mile Parts before returning any merchandise.
Customers should not ship products to a return address without first receiving return instructions from Iron Mile Parts.
To request a return, please provide:
- Order number
- Customer name
- Product being returned
- Reason for the return
- Photos or other information if requested
We will review the request and provide the appropriate return instructions.
3. Customer-Requested Returns
If you are returning an eligible product because you ordered the wrong item, changed your mind, no longer need the product, or otherwise no longer want the product, the customer is generally responsible for return shipping costs.
Original shipping charges are generally non-refundable for customer-requested returns.
This may include situations where a customer ordered a part without confirming compatibility with their particular vehicle or application.
We strongly recommend confirming fitment before ordering.
4. Restocking Fees
Eligible customer-requested returns may be subject to a restocking fee of up to 20% of the product purchase price, depending on the product and applicable supplier or manufacturer requirements.
If a restocking fee applies, we will communicate the applicable fee when the return is authorized.
Restocking fees will not be applied where prohibited by applicable law or where the return is due to an Iron Mile Parts fulfillment error, damaged merchandise, or another circumstance for which a restocking fee would not be appropriate.
5. Incorrect Items
If you receive a product that is different from the product you ordered, please contact Iron Mile Parts promptly.
We may request photographs of the product, packaging, shipping label, or other information to help us investigate.
If the error is confirmed to be ours, we will work with you to arrange an appropriate replacement, return, or refund.
6. Damaged Merchandise
Please inspect your shipment as soon as reasonably possible after delivery.
If your order arrives damaged, contact Iron Mile Parts promptly and provide photographs of the product, packaging, and shipping label when requested.
Do not install or use a product that appears damaged.
We will work with the applicable carrier, supplier, or manufacturer to determine the appropriate resolution.
7. Defective Products
If a product appears to be defective, contact Iron Mile Parts before attempting to repair, modify, or install the product.
Depending on the product and circumstances, a defective product may be handled through the applicable manufacturer’s warranty or supplier process.
Where applicable, Iron Mile Parts will assist customers with the warranty process.
Final warranty determinations may be made by the applicable manufacturer or supplier.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded.
8. Products That May Have Additional Return Restrictions
Certain products may have additional return restrictions because of their nature, manufacturer requirements, supplier requirements, or other circumstances.
These may include:
- Electrical or electronic components
- Special-order or custom-order products
- Products identified as non-returnable
- Used or installed products
- Modified products
- Products missing components or packaging
- Clearance or final-sale merchandise
- Products subject to manufacturer or supplier restrictions
Where applicable, additional return requirements may be communicated on the product page, during checkout, or when your order is processed.
9. Core Charges and Core Returns
Certain commercial truck components may include a core charge or may be eligible for a core return.
Core returns are subject to the applicable manufacturer’s or supplier’s requirements.
Core eligibility, condition requirements, return deadlines, shipping requirements, and refund amounts may vary by product.
If your purchase includes a core charge, applicable instructions will be provided with your order or by Iron Mile Parts.
10. Freight and Oversized Products
Certain commercial truck parts may be large, heavy, oversized, or shipped by freight.
Freight and oversized products may be subject to additional return requirements and shipping costs.
Please contact Iron Mile Parts before arranging the return of any freight or oversized merchandise.
11. Order Cancellations
If you need to cancel an order, contact Iron Mile Parts as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before an order has entered fulfillment or shipped.
Once an order has been processed, shipped, or transferred to a supplier or fulfillment partner, cancellation may no longer be possible and the order may instead be subject to this Return & Refund Policy.
12. Refunds
Once an approved return has been received and inspected, Iron Mile Parts will determine the applicable refund.
Approved refunds will generally be issued to the original payment method.
The refund amount may be reduced by applicable restocking fees, non-refundable shipping charges, or other amounts permitted by this policy and applicable law.
Actual posting times may vary depending on your payment provider or financial institution.
Where applicable law requires a refund, Iron Mile Parts will process the refund within the timeframe required by law.
13. Exchanges
Exchanges may be available for certain eligible products.
Because inventory and supplier availability can change, we cannot guarantee that an identical replacement will always be available.
If a replacement is unavailable, Iron Mile Parts may provide a refund or another appropriate resolution.
14. Manufacturer Warranties
Some products sold through Iron Mile Parts may carry a manufacturer’s warranty.
Manufacturer warranties are separate from this standard return policy and are subject to the manufacturer’s specific terms, conditions, limitations, and exclusions.
Where applicable, Iron Mile Parts will assist customers with the manufacturer’s warranty process.
15. Fitment Responsibility
Commercial truck parts can vary depending on factors including:
- Vehicle year
- Make
- Model
- Engine
- Transmission
- VIN
- Axle configuration
- Production date
- Existing components
- Other vehicle specifications
Customers are responsible for confirming that a product is appropriate for their particular vehicle or application before ordering.
If you are unsure whether a part is correct for your truck, please contact Iron Mile Parts before placing your order.
Labor, installation, towing, vehicle downtime, rental equipment, lost revenue, or other costs resulting from an incorrectly ordered or incompatible product are generally not refundable, to the fullest extent permitted by law.
16. How to Start a Return
To request a return, contact:
Iron Mile Parts
Email: Info@ironmileparts.com
Website: ironmileparts.com
Please include your order number and the reason for your return.
We will review your request and provide the appropriate next steps.
Please do not send merchandise to a return address until you have received return instructions from Iron Mile Parts.
17. Policy Updates
Iron Mile Parts may update this Return & Refund Policy from time to time as our business, products, suppliers, and fulfillment processes evolve.
When changes are made, the updated policy will be posted on this page with a revised “Last Updated” date.
Our Commitment
At Iron Mile Parts, we want the return process to be straightforward, fair, and professional.
If something isn’t right with your order, contact us and give us the opportunity to make it right.
Last Updated: 2026